OTIP Adopts Prosci Approaches and Drives Effective Change
Ontario Teachers Insurance Plan (OTIP) was simultaneously undergoing a period of integration along with a significant digital transformation. Prosci was engaged to bring a consistent and proven approach while building capacity across the organization.
4.5
Average ADKAR Assessment Score
900
Employees equipped for Change
1
CMO Established
Challenge
OTIP was in a period of growth—they had recently acquired new organizations and needed to facilitate a smooth onboarding process while maintaining operational continuity. At the same time, a major, multiyear digital transformation was underway that required significant enterprise-wide change.
OTIP needed to maintain consistency across a rapidly growing organization, including ensuring change management processes were standardized. They also needed to ensure their 900+ employees had the skills and knowledge to feel empowered to tackle large-scale changes both now and in the future.
On one side of our business, we’re going through an integration. On the other side, we’re going through a digital transformation. Prosci has been instrumental in helping us apply the methodology consistently across the organization while empowering and supporting the business to own and drive business-led change initiatives.
— Jenny Leis, Director of Employment Experience Operations
Solution
- Implement ADKAR® Model as common language for change
- Develop Sponsor Plan to ensure continuous, visible support from leadership
- Deliver training and certification to key staff
- Facilitate workshops and training sessions to upskill employees
- • Establish dedicated Change Management Office (CMO)
OTIP engaged Prosci to ensure change management was an area of focus and that the right methodology was consistently delivered across the organization. Key strategies enabled their success.
Sponsor Activation and Coalition Building
Ensuring sustained, visible support from executive leadership was a key component to the engagement. We developed a Sponsor Plan to clearly establish roles and responsibilities including monthly sponsor updates and quarterly planning sessions to keep all stakeholders informed on progress.
Training, Certification and Upskilling
Equipping and empowering employees and leaders at all levels was crucial to ensuring success. Key employees with background in the Prosci Methodology had their certification renewed and refreshed. Prosci also facilitated workshops to upskill other key employees in change management approaches.
Dedicated Change Management Office
Prosci worked with OTIP to establish a dedicated CMO to centralize and coordinate change management efforts across various projects. By centralizing efforts, OTIP was able to bring greater consistency across the various initiatives and ensure change management was integrated across the organization.
Results
Enhanced Change Capability
After the engagement with Prosci, employees reported feeling better equipped to manage and lead change effectively. This is as a result of improved capability and new skillsets among employees and leaders.
Increased Adoption and Usage
OTIP enjoyed greater consistency in applying change management processes which lead to better adoption and usage of new systems related to the organization’s digital transformation.
Leadership Engagement
Active participation from sponsors helped to foster a culture of continuous improvement and accountability.
Successful Integrations
With a more streamlined and consistent approach, the onboarding process became much smoother for new organizations acquired by OTIP.
Founded in 1994, Prosci is a global leader in change management. We enable organizations around the world to achieve change outcomes and grow change capability through change management solutions based on holistic, research-based, easy-to-use tools, methodologies and services.